After upgrade, cloud.sentryone.com won't sync anymore

Just upgraded to, now the sync to cloud.sentryone.com won't sync anymore. There is a message across the top of the screen (Configuration/Cloud Sync) that says "The database version is not currently supported." The SQL Sentry database is running on a 2008 R2 instance (10.50.6000). The desktop client works fine.

avatar image By psligar 0 asked Dec 06, 2017 at 10:21 PM
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avatar image sdyckes2 Dec 08, 2017 at 09:32 PM

The cloud database version was not upgraded to the correct version until late in the day yesterday, 12/7/2017, resulting in the synchronization error you experienced. This should now be resolved and your data synchronizing.

If you have additional issues with the SentryOne Cloud, please send an email to support@sentryone.com to alert us to the issue and create a ticket with our support team. They will respond much quicker than a forum post response.

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asked: Dec 06, 2017 at 10:21 PM

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Last Updated: Dec 08, 2017 at 09:32 PM

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